More Info Pages Terms and Conditions

Our Guarantee To You: All products are unconditionally guaranteed against manufacturer’s mechanical defects. Battery powered products will be shipped with fresh batteries, however, we cannot guarantee the life of the batery due to differences in usage.

About Production Time and Shipping Times: All products have both a "production time" and a "shipping time". Adding these two values together will provide an approximate date that you can

Each product will have a "standard production time" that is noted in the product details. A product may also have a "rush production service" option that will reduce production time to 3 working days. See your individual product choices for more information. We offer a variety of shipping service levels to afford our customers the most flexibility in determining when you will receive your order.

**SPECIAL HOLIDAY'S NOTE** -  When the Holiday's are upon us, wants to be sure that you will be satisfied with your order. While PENSRUS will remain open during the Holidays, many of our factories are operating under reduced schedules. IF YOUR ORDER IS CRITICALLY TIME SENSITIVE, PLEASE CONTACT US IMMEDIATELY SO THAT WE MAY CONFIRM THAT THE PRODUCT YOU WISH

Order Cancellation Policy: Any order cancelled within 24 business hours of placement will incur no order cancellation charge, with the exception of any "24 Hour Service" or "24 Hour Rush Service" products. Because of production time requirements, those items may be cancelled only if the product has not yet been printed. Please contact us immediately for these situations so that we may attempt to cancel

Any non-rush order cancelled after 24 business hours will incur a $25.00 order cancellation fee, which will be automatically deducted from your refund.

reserves the right to cancel/not accept any order for any reason as determined by management with no cancellation fee assessed.

Return Policy: A happy customer is a repeat customer, and we want you to remain a customer. We will offer a total refund on any item that you do not feel is imprinted correctly to your request.  

Customer is responsible for return shipping of the product. Please ship using a carrier that provide tracking numbers and proof of delivery. We recommend UPS or FEDEX. cannot be responsible for items lost by the carrier.

Printing Methods:

Silk-Screening: Generally, prices include one color silk-screened imprint on barrel up to 5 lines of straight line copy, or as noted on specific product's ordering page. 

Laser Engraving: Available on metal pens only. Prices include engraved straight line copy on barrel or cap with character count and line count dependent upon the product. Must specify location as noted.

Second location engraving - as noted, per product. 

For custom logos - Fees vary per product, see applicable product notes. 

Personalization  - certain charges apply per product as noted on product ordering screen.
will not be responsible for artwork errors when disk is supplied.

Stock engraving styles are noted on a per product basis - each applicable product will have an available font style selection box.

Artwork: Custom logos or art should be supplied as press-ready digital files. Please refer to your product selection page for additional product-specific information. 

Receipt: We suggest that you print or capture your confirmation page as a receipt as well as your order confirmation Email.

Refills: Black except where optionally available in other colors - as noted on a per-product basis. All refills carry a 2 year shelf life guarantee. 

Shipping: All orders shipped F.O.B. Please choose a shipping method that will guarantee timely receipt of your products.

Products and Logos: Products and Logos shown in this website appear only to illustrate the basic products and ability to include messages and art on them and are not intended to  

Rights and Permissions: Reproducing Artwork -  The customer warrants that by placement of an order with us,